Every Call Heard.
Every Customer Understood.
AI sentiment analysis for every recorded customer call, giving CX leaders complete visibility with no random sampling and no QA lag.
Current Situation
95–98% of customer calls are never manually reviewed. QA teams sample a handful of calls per agent each month, scorecards arrive two weeks after the conversation happened, and the patterns of dissatisfaction surface only after the customer has already churned.
The cost isn’t just missed insight. It’s lost customers, untrained agents, brand damage from interactions nobody reviewed, and a CX function that can’t prove its impact because most of what it actually does is invisible.
What Voisensei Does
VoiSensei transcribes every recorded call, scores it for sentiment and intent, and surfaces the patterns that matter — agent behaviour, customer pain, escalation triggers — in dashboards CX leaders actually use. 100% call coverage. No sampling. No two-week lag.
100% Call Coverage
Every recorded interaction analysed automatically — no random sampling, no manual review, no calls slipping through unseen.
Precise Sentiment Scoring
Every call scored for customer sentiment across the conversation — positive, negative, neutral — with the moments of escalation flagged.
Instant Structured Reports
Detailed reports delivered within seconds of call completion — no manual transcription, no scoring queue, no waiting for the QA team to catch up.
Proactive, Not Reactive
Pattern detection across calls surfaces emerging issues — agent gaps, recurring complaints, escalation triggers — before they become churn or complaint volumes.
How It Works
No manual transcription. No QA bottleneck. No waiting.
Amazon S3
Call recordings land in Amazon S3 the moment they’re uploaded.
Amazon Transcribe
Amazon Transcribe converts the audio into accurate, speaker-attributed text.
Amazon Comprehend
Amazon Comprehend analyses sentiment, intent, and key entities across the conversation.
AWS Lambda
AWS Lambda orchestrates the pipeline and delivers a structured report — within seconds of the call ending.
Why It Holds Up
From strategy to execution to ongoing management, we handle every layer of your cloud journey
Deployed in your AWS account
VoiSensei runs inside your own AWS environment. Customer call recordings never leave your infrastructure.
Data resident in AWS Mumbai
All call recordings, transcripts, and analytics processed and stored in the AWS Mumbai region.
Multi-language ready
Built to handle the languages your agents and customers actually speak — including English, Hindi, and major regional languages used across Indian contact centres.
API-first integration
Connects to your existing CCaaS platform, CRM, or quality management system via API. No rip-and-replace, no disruption to your current workflow.
Scales with your call volume
Whether you’re processing 1,000 calls a day or 100,000, the same latency, the same accuracy, the same per-call economics.
Built For
CX, Quality, and Operations leaders where customer call quality, agent performance, and retention are non-negotiable.
Where customer call quality, agent performance, & retention are non-negotiable
